Privacy Policy BLR Pods

Introduction

BLR Pods (#20 Yelachenahalli KKP Main Road, Bangalore - 560078, India) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://blrpods.com) and services ("Service"). By using the Service, you consent to these practices.

We process personal data as a Data Fiduciary under the DPDP Act 2023, ensuring lawful, transparent, and purpose-limited use.

Key Definitions

• Personal Data: Any data about an individual who is identifiable, including name, email, phone, address, payment details, IP address.
• Data Principal: You, the individual whose data we process (per DPDP Act).
• Data Fiduciary: BLR Pods, responsible for data processing.
• Cookie: Small data file stored by your browser for functionality and analytics.
• Service: BLR Pods website and capsule hotel booking platform.

Data We Collect

We collect data when you visit, register, book, or contact us:

• Name, phone, email, mailing/billing address, age, job title.
• Payment details (card numbers via secure gateways like Razorpay).
• Device info, IP address, browsing data (optional).

We also receive data from third parties (e.g., fraud detection services).

How We Use Data

Data is used only for legitimate purposes with your consent:

• Process bookings and payments.
• Personalize experience and improve services.
• Customer support and marketing (opt-out available).
• Fraud prevention, analytics, legal compliance.

Data Sharing

We share data only as necessary:

• Service providers (payment processors, hosting, analytics).
• Affiliates or in business transfers (mergers).
• Legal authorities if required by law.

No data sales. All recipients are bound by confidentiality.

Security Measures

We implement SSL encryption, access controls, and safeguards per IT Rules 2021 and DPDP Act. While no system is 100% secure, we use reasonable efforts to protect data. Report breaches to us immediately.

Your Rights (Data Principals)

Under DPDP Act, you can:

• Access, correct, erase, or restrict your data.
• Withdraw consent anytime.
• Nominate heirs or grievance contacts.
• File complaints with our Grievance Officer or Data Protection Board.

Cookies & Tracking

We use cookies, sessions, local storage for functionality. Third-party tools (Google Analytics, Facebook Pixel, Google Maps) collect data per their policies. Manage via browser settings.

Children's Privacy

Our Service is not for children under 18. We do not knowingly collect data from minors without verifiable parental consent.

International Data Transfers

Data may be processed globally by providers. We ensure adequate safeguards equivalent to Indian laws.

Data Retention

We retain data only as needed for services, legal obligations, or disputes, then securely delete or anonymize it.

Changes to This Policy

We may update this policy. Changes will be posted here with the new effective date. Continued use constitutes acceptance.

Contact & Grievance Officer

For queries, rights requests, or complaints:
Email: support@blrpods.com
Phone: +91 72051 75999
Response within 72 hours per DPDP rules.